Our Process
Simple steps to resolve your consumer complaints and legal matters
How We Support Our Customers
Our streamlined 7-step process ensures your case receives professional attention
1
Complete Application
Fill out our online application and consent form. Attach all relevant documents that support your case.
2
Case Assessment
We'll assess your situation and evaluate your chances of success. If you decide you want us to represent you, we'll proceed.
3
Enter Payment Details
Secure our professional services by entering your payment details to begin your case representation.
4
Professional Letter Drafting
We draft professional correspondence in your name and send it to the relevant organisation. For court matters, we prepare mitigation speeches with your approval.
5
Confirmation & Communication
You'll receive confirmation of payment acceptance and details of our initial correspondence to the respondent.
6
Forward All Replies
When you receive any reply, forward it to us immediately as outlined in our Terms & Conditions, Section 2.
7
Successful Resolution
If successful on first attempt - case closed! If not, we manage the correspondence until reaching a successful conclusion.
30+
Years Experience
98%
Success Rate
1000+
Cases Solved
5★
Average Rating